Terms and Conditions

These terms and conditions of use (“Terms of Use”) of the App (as defined below) between PykUpz and the users/registrants of the App (“You” or “Your” or “Yourself” or “User”) describe the terms on which PykUpz offers you access to the App and the Services.

General Terms of Use

PykUpz terms and conditions (“User Terms”) apply to you if you decide to use the App or the website whether through a computer, tablet or a mobile phone.
This electronic record is generated by a computer system and does not require any physical or digital signatures. By clicking on the “I ACCEPT” button, you are consenting to be bound by these User Terms. Please ensure that you have read and understood the entire user terms and conditions before you use the PykUpz App.


You will be “Eligible” to use the Services only when you fulfil all of the following conditions

  • You have attained at least 18 (eighteen) years of age.
  • You are competent to enter into a contract under the applicable country laws.
  • You may avail the Services only if you fulfil the conditions as mentioned above. If you are not eligible, please immediately abandon any and all attempts to register with us and/or do not use our Services.
  • You acknowledge that we rely completely on the information provided by you and we shall not be held liable if you or anyone who uses your account to access the Services on the Application is not eligible to use the same.

User Registration and Account

  • You understand and acknowledge that you can register on the Application only after complying with the requirements of eligibility clause and through a valid Email ID and phone number for both driver and take lift/give lift user.
  • For Driver user, your account will be activated once you have shared all the required documents requested by PykUpz. We will rely on the documents shared by you; if we identify that any incorrect or forged data was shared this will lead to deactivating your account and could potentially lead to us permanently barring you from using PykUpz.
  • You will be required to enter your email ID on PykUpz following which a verification link would be sent to Your Email ID. Upon receipt of the verification link on your email ID, You shall be required to click on the said link in order to complete the aforesaid verification process.
  • In order to use the Application, You are required to provide registration data to PykUpz on the App. You shall not impersonate someone else or provide account information, an email address or any other information that is not your own. We shall bear no liability for false, incomplete, old or incorrect Registration Data provided by you.
  • In the event of any change in the said Registration Data, You agree to promptly update Your Registration Data on the Account so as to ensure that the communication we intend to send to you is promptly delivered to you and is not sent to any other entity/third party.
  • PykUpz will store the registration Data provided by you for contacting you for all Service related matters. You may promptly inform us on any change in the Registration Data provided.
  • We may send any Information to you to the mobile number or Original ID registered with us as Registration Data.


  • We reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other data provided by You is incorrect or false, or that the security of Your Account has been compromised in any way, or for any other reason as We deem fit.
  • We reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period upon receipt of any complaint from other passenger users or driver users.
  • You will not assign or otherwise transfer Your Account to any third party.
  • In case of any unauthorized use of Your Account, You are to bring the same to our notice promptly. In the event of such unauthorized use, please immediately reach us at contactus@PykUpz.com.

Rights and Obligations

  • A booking can be made only through the PykUpz App and you agree to follow the general terms and conditions for use set by PykUpz.
  • PykUpz will set tariff based on what we feel is the right tariff for Cabs and Lifts, this might change from time to time based on market dynamics or user feedback. If you decide to use PykUpz, you accept the tariff set by Pykupz and charge users as per the tariff set by PykUpz.
  • You agree that PykUpz is merely an electronic platform for gaming and to facilitate aggregation of vehicles and does not in any manner provide transportation services. PykUpz does not endorse, advertise, advise or recommend you to avail the services of any cab driver, take lift or give lift user.
  • PykUpz may require you to provide your consent to the updated user terms in a specified manner prior to any further use of the App and the services provided. Your continued use of the App, following the changes to the user terms, will constitute your acceptance of those changes. Your use of the App and the Services is subject to the most current version of the user terms made available on the App and website at the time of such use.
  • You agree that PykUpz may, at any time, modify or discontinue all or part of the App functionality or feature, charge, modify or waive fees required to use the App.
  • If the App allows you to post, upload, project any material on the App, You hereby undertake to ensure that such material is not offensive and in accordance with applicable country laws.

Intellectual property rights

  • PykUpz trademarks, logos, App screens, images, trade names (collectively the “Trademarks”) and other distinctive branding features displayed on the App and Website or content available through the App and Website are registered and unregistered Trademarks of PykUpz and shall not be used in connection with products and/or services that are not related to, associated with PykUpz


  • PykUpz is not responsible for any App performance, delay in pickup or loss of data due to software issues, we use multiple third parties Infrastructure and software components to create and provide services though PykUpz App. Ensuring it to be 100% error free is not possible for us, our services offered are on a best effort basis. We would try our best to provide a good quality app; if you are not happy with the App you could decide to discontinue using it.
  • PykUpz is not responsible for delay from Driver, give lift user or take lift user, the App is an aggregator and cannot guarantee user behaviour, please check user rating when taking a bike-taxi or taking and giving lift and share your rating at the end of a trip based on your experience of the service provided by the taxi driver, give lift or take lift user.
  • Please ensure you share your rating at the end of each trip to allow other users to get a view of how good or bad a specific user on PykUpz App is user. We rely on passenger user and driver user feedback to create and share passenger user and driver user rating.
  • PykUpz will have no liability related to user content arising under intellectual property rights, privacy, publicity, obscenity or other laws. PykUpz also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content available on PykUpz app or website.


  • PykUpz has endeavoured to ensure that all the information on the App and website are correct, but PykUpz neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. Further, PykUpz shall not be held responsible for non-availability of the App and website during periodic maintenance operations or any unplanned suspension of access to the App or website that may occur due to technical reasons or for any reason beyond PykUpz’s control.
  • The use of the Services of the App or Website shall not imply any relationship of employment, agency, association of persons, partnership or joint venture between the PykUpz App and Cab drivers give lift and take lift end users using it.
  • Although PykUpz adopts security measures it considers appropriate for the offer of the Services, it does not assure or guarantee that no person will overcome or subvert with security measures and gain unauthorized access to the Account, Services, platform or App data. PykUpz shall not be responsible or liable if any unauthorized person hacks into or gains access to the Services, platform, APP or Website.